Warranty

1. Warranty:

For new products:

• 30-Day Money-Back Guarantee for Any Reason
  (1. Returns must include all accessories;
  2. For non-quality related warranty claims, buyer is responsible for shipping costs.)
• 1-year warranty & life-time tech support
• Warranty time starts from the day you receive the parcel.

For refurbished products:

• 30-Day Money-Back Guarantee for Any Reason
  (1. Returns must include all accessories;
  2. For non-quality related warranty claims, buyer is responsible for shipping costs.)
• 1-month warranty & life-time tech support
• Warranty time starts from the day you receive the parcel.

2. Extended Warranty Option:

You can purchase a 6-month extended warranty from our official site under these conditions:

• Purchase while placing a new barcode scanner order on our official site.
• Purchase within 14 days after you place a new order of corresponding scanners on official site.

Extended warranty is NOT applicable to refurbished barcode scanners or orders from other platforms.

3. Return Policy for New Products:

For quality-related issues:

• 0-30 days after the date of purchase: 30-day money-back guarantee for quality-related issues. Just return your intact and undamaged Inateck product package and receive a full refund for ANY reason. (Tax refund is not included for international shipment outside of US.)
• 31 days – 12 months: We provide a new item or full refund. Resending shipping fee is covered by us if any. Reminder: Be sure to use your product properly as directed.
• Lifetime tech support: We provide permanent technical support for those products that have exceeded the warranty.

For Non quality-related issues:

• 0-30 days after the date of purchase: 30-day money-back guarantee for non quality-related issues.  Just return your intact and undamaged Inateck product package by paying return postage yourself, then you will receive a full item refund for ANY reason. (Tax refund & shipping fee is not included for international shipment outside of US.)
• 31 days – 12 months: Return for replacement or refund are not supported.

Limitation:

• Our returns and exchange service is limited to all purchases made from Inateck official, including our official sites, amazon and eBay store, etc. If you purchased through a retailer, please contact them directly. (Unauthorized reselling of Inateck products is prohibited.)
• Inateck's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.